TAT was good. When I recieved my package, I had a single eyeshadow with a fingerprint on the inside of the container. I contacted the owner with photos. She responded within an hour, apologized profusely. Said they must have missed sanitizing my particular containee before filling it (stated she wore gloves at all times during handling of products). She offered me back my money for the eyeshadow, a replacement and a free pot of eyeshadow for the mistake. Customer service was excellent.
- Posts : 3
Join date : 2013-11-14
The subreddit had a troubling thread involving the owner of this company. When a user posted about her dissatisfaction wit the products received, the owner responded directly to her with some strong language. Here's the thread: www.reddit.com/r/Indiemakeupandmore/comments/1pa1oc/star_crushed_minerals_delphinium_pink_grape/
- Posts : 27
Join date : 2013-10-08
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